Privacy Policy

01 Who We Are

Velamind is an AI automation agency operating at velamind.io. We build custom AI agents and automation workflows for businesses worldwide. For privacy-related questions, contact us at help@velamind.io.

02 Information We Collect

We collect information you provide directly to us, including:

• Contact form submissions — name, email address, phone number, website, and message content when you reach out to us.
• Communications — emails, messages, and other communications you send us.
• Usage data — standard web server logs including IP address, browser type, pages visited, and time of visit.

We do not collect payment information directly — any payments are processed by third-party providers with their own privacy policies.

03 How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide our services
• Send project updates and communications related to your engagement with us
• Improve our website and services
• Comply with legal obligations

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

04 Data Storage & Security

Your data is stored securely on servers hosted by Hostinger. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or alteration. Contact form submissions are stored in our WordPress database and accessible only to authorised Velamind staff.

05 Cookies

Our website uses essential cookies required for the site to function (e.g. WordPress session cookies). We do not use tracking or advertising cookies. You can disable cookies in your browser settings, though some site functionality may be affected.

06 Third-Party Services

Our website may use the following third-party services, each with their own privacy policies:

• Google Fonts — for typography (fonts.googleapis.com)
• OpenAI — AI model infrastructure powering our agents
• Google (Gemini) and Anthropic (Claude) — AI model providers

07 Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict our processing of your data
• Data portability

To exercise any of these rights, contact us at help@velamind.io. We will respond within 30 days.

08 Data Retention

We retain contact form submissions and client communications for up to 3 years after the last interaction, or longer if required by applicable law. You may request deletion at any time.

09 Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10 Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page with an updated date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11 Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: help@velamind.io
• Website: velamind.io